Shipping & Delivery Policy

Last updated: 27/11/2025

Thank you for shopping with Nulsi (“we”, “us”, “our”).
This Shipping & Delivery Policy explains how we handle order processing, shipping, delivery times, customs, and related questions.

By placing an order on our website, you agree to the terms in this policy.

1. Where we ship

We currently ship to the countries available at checkout, which may include (but are not limited to):

United States
Other destinations as listed during checkout

If your country does not appear at checkout, we currently do not ship there.

2. Processing times

Once your order is placed and payment is confirmed:

Standard processing time: usually [1-2 business days]
Orders are processed Monday–Friday (excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.

If we experience a higher-than-normal volume (e.g. promotions, holidays), processing may take slightly longer. In that case, we will do our best to keep you informed.

3. Shipping options, costs & times

3.1 Shipping methods

We use trusted carriers and logistics partners for our deliveries. Available shipping methods and estimated delivery times are shown at checkout and may vary by destination.

Typical examples (update to your real numbers):

Standard shipping (US): approx. [6–9 business days] after dispatch
Other countries: timing varies and will be shown at checkout

3.2 Shipping costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.
From time to time, we may offer free shipping above a certain order value or for specific promotions. Any such offer will be clearly displayed on our website.

4. Order confirmation & tracking

4.1 Order confirmation

After you place an order, you’ll receive an order confirmation email with your order details. Please review it and contact us as soon as possible if anything looks incorrect.

4.2 Shipping confirmation & tracking

Once your order is shipped, you’ll receive a shipping confirmation email that may include:

tracking number
link to the carrier’s tracking site
estimated delivery window

Please note that it can take 24–48 hours for tracking information to update after you receive the tracking number.

5. Delivery

5.1 Delivery attempts

Carriers may:

deliver directly to your address,
leave the package in a safe place, or
take it to a local pickup point (depending on their policy and your local area).

If a delivery attempt fails (e.g. no one home, wrong address), it is your responsibility to contact the carrier using the information in your tracking details.

5.2 Wrong or incomplete address

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for:

packages lost or delayed due to incorrect or incomplete addresses, or
additional shipping fees if a package is returned to us for this reason.

If your order has not yet been shipped and you realize there is an address error, contact us as quickly as possible at support@nulsi.com.

6. International shipping, customs & duties

For deliveries outside our home country:

Your order may be subject to import duties, taxes, and fees imposed by your local customs authority.
These charges are not always included in the product or shipping price and may be collected upon delivery by the carrier or local authority.
Any such additional charges are your responsibility, unless explicitly stated otherwise on our website.

Customs policies vary widely; please contact your local customs office for more information.

Delays caused by customs inspections are outside of our control and cannot be used as a reason for free cancellation after an order has shipped.

7. Delays & force majeure

We do our best to ensure that orders are delivered on time, but delivery times are estimates, not guarantees.

We are not responsible for delays due to reasons beyond our control, including:

carrier delays or errors
customs clearance procedures
incorrect or incomplete addresses provided by the customer
severe weather conditions or natural disasters
strikes, lockdowns, or other force majeure events

If your order is significantly delayed, please contact us and we will help you contact the carrier and investigate.

8. Lost, missing or stolen packages

8.1 Marked as delivered but not received

If the tracking shows “delivered” but you did not receive your package:

Check with neighbors, household members, and safe places (e.g. porch, mailbox, reception).
Check for delivery notices or messages from the carrier.
Contact the carrier directly with your tracking number for more information.

If you still cannot locate the package after contacting the carrier, reach out to us at support@nulsi.com. We will do our best to assist, but please note:

Once a package is marked as delivered to the address you provided, we are generally not liable for loss or theft.
Any reshipment or refund will be evaluated on a case-by-case basis.

8.2 Lost in transit

If the tracking has not updated for an extended period and appears to be lost:

Contact us with your order number and tracking number.
We will open an investigation with the carrier.
If the package is confirmed lost, we may offer a replacement shipment or refund, depending on the situation.

9. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item:

Contact us at support@nulsi.com within [X] days of delivery.
Include your order number, clear photos of the product and packaging, and a description of the issue.

We will review the case and, if approved, arrange one of the following:

replacement of the product,
partial refund, or
full refund, depending on the severity of the issue.

Please do not discard the product or packaging until your claim has been resolved, as we may require photos or return of the item.

10. Split shipments

In some cases, your order may be shipped in multiple packages (e.g. if items are shipped from different warehouses or due to stock availability).

You will receive separate tracking information for each package where possible.
There is no extra shipping charge to you if we decide to split the order for logistical reasons.

11. Changes to this Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time. The “Last updated” date at the top indicates when it was last revised.

Changes become effective when posted on our website. We encourage you to review this page periodically.

12. Contact us

If you have any questions about shipping, delivery, or your order status, you can contact us at:

Nulsi – Customer Support
📧 Email: support@nulsi.com