Terms of Use

1. Who we are

Controller:
Nulsi
[Company legal name, e.g. Nulsi B.V.]
[Registered address]
[Chamber of Commerce / Company registration no., if applicable]

Contact email: support@nulsi.com

If you have questions about this Privacy Policy or your data, you can contact us at support@nulsi.com.

If you are in the EU/EEA or UK, Nulsi is the “data controller” of your personal data under GDPR.

2. Information we collect

We collect the following categories of information:

2.1 Information you provide to us

  • Account & order details: name, email address, billing and shipping address, phone number.

  • Purchase information: products ordered, order value, currency, payment method (tokenized/last 4 digits via our payment provider), subscription details (frequency, start date, status).

  • Customer support: information you provide when you contact us (emails, chat messages, form submissions, social media DMs).

  • Marketing preferences: your choices about receiving email/SMS marketing and newsletters.

  • Health-related context (optional): if you choose to share information such as age range, menopausal stage, or symptoms in surveys or forms. We do not use this information to provide medical diagnosis or treatment.

2.2 Information we collect automatically

When you visit our website or use our Services, we may automatically collect:

  • Device & usage data: IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, clicks, scrolls, and general interaction data.

  • Log data: date/time of visits, error logs, and performance data.

  • Cookies & similar technologies: small text files stored on your device, web beacons, pixels, and tags (see Section 6 – Cookies & Tracking).

2.3 Information from third parties

We may receive information about you from:

  • Payment processors (e.g. Shopify Payments, Stripe, PayPal, Klarna, etc.) to confirm payment status and fraud checks.

  • Subscription platforms (e.g. Seal Subscriptions or similar) to manage your recurring orders.

  • Analytics & advertising partners (e.g. Google Analytics, Meta/Facebook, TikTok, Pinterest) – typically aggregated or pseudonymized data about ad performance and user behavior.

  • Fulfillment & shipping partners with updates on delivery status (e.g. tracking numbers, delivery confirmation).

3. How we use your information

We use your personal data for the following purposes:

  1. To process and deliver your orders

    • Creating and managing your orders and subscriptions

    • Processing payments and refunds

    • Arranging shipping, delivery, and tracking

  2. To provide customer support

    • Responding to questions, requests, and complaints

    • Managing returns, refunds, and product issues

  3. To operate and improve our website and Services

    • Monitoring performance and usage trends

    • Debugging and protecting against fraud or abuse

    • Optimizing user experience and website design

  4. To manage subscriptions

    • Sending subscription reminders, renewal notices, and updates

    • Allowing you to view, pause, resume, or cancel your subscription

  5. To send marketing communications (with your consent where required)

    • Newsletters, product launches, promotions, discount offers

    • Reminders about items in your cart or subscriptions

    • Requests for reviews or feedback

  6. To comply with legal obligations

    • Tax and accounting requirements

    • Responding to lawful requests from authorities

    • Enforcing our Terms of Use and preventing fraud

4. Legal bases for processing (EEA/UK visitors)

If you are located in the EEA or UK, we process your personal data on the following legal bases:

  • Performance of a contract: to process your orders, manage subscriptions, provide customer support.

  • Legitimate interests: to improve our Services, prevent fraud, personalize content, and perform limited direct marketing (where permitted).

  • Consent: for non-essential cookies/trackers, email/SMS marketing where required, and optional surveys or questionnaires.

  • Legal obligation: to keep records for tax, accounting, and regulatory purposes.

You may withdraw your consent at any time by changing your preferences (e.g. cookie settings, unsubscribe links in emails).

5. How we share your information

We do not sell your personal data.
We may share your data with:

  • Service providers (processors)

    • Website hosting & e-commerce platform (e.g. Shopify)

    • Payment processors and fraud prevention services

    • Subscription management tools

    • Email & SMS marketing platforms

    • Analytics & advertising platforms

    • Fulfillment centers, warehouses, and shipping carriers

    • Customer support and helpdesk tools

These providers only process your data on our behalf and according to our instructions.

  • Business transfers
    If we merge, sell, or reorganize our business, your information may be transferred as part of that transaction, subject to this Privacy Policy.

  • Legal requirements
    We may disclose information when required by law, court order, or to protect our rights, safety, or property.

6. Cookies & tracking technologies

We use cookies and similar technologies to:

  • Remember your preferences and items in your cart

  • Keep you logged into your account or subscription portal

  • Analyze site traffic and performance

  • Measure and optimize the performance of our marketing campaigns

  • Show relevant ads on third-party platforms (retargeting)

You can manage cookies via:

  • Our cookie banner/settings (where implemented)

  • Your browser settings (blocking or deleting cookies)

  • Opt-out tools provided by specific platforms (e.g. Google Ads settings, Meta Ad Preferences)

Note: Disabling certain cookies may impact some functionality of our website (e.g. cart, login, checkout).

7. International data transfers

Our store and service providers may operate globally. This means your personal data may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection as your home jurisdiction.

Where required (e.g. under GDPR), we use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Data processing agreements

  • Technical and organizational security measures

8. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Policy, including:

  • Orders & subscriptions: usually kept for the period required by tax and accounting laws (often 5–10 years, depending on jurisdiction).

  • Marketing data: until you unsubscribe or withdraw consent, or after a reasonable period of inactivity.

  • Customer support records: kept as long as necessary to resolve your query and for internal documentation.

When data is no longer needed, we will delete or anonymize it where technically possible.

9. Your rights

Depending on your location, you may have the following rights:

  • Access – ask for a copy of the personal data we hold about you.

  • Rectification – request corrections to inaccurate or incomplete data.

  • Erasure – request deletion of your data in certain circumstances.

  • Restriction – ask us to limit how we use your data.

  • Portability – request your data in a structured, commonly used format.

  • Objection – object to certain processing, including direct marketing.

  • Withdraw consent – where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at support@nulsi.com with your name, email address, and request.

If you are in the EEA/UK and believe your data protection rights have been violated, you can also lodge a complaint with your local data protection authority.

10. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • Right to know what categories of personal information we collect, use, and disclose

  • Right to request deletion of your personal information (with some exceptions)

  • Right to correct inaccurate personal information

  • Right to opt out of “sale” or “sharing” of personal information (as defined under CCPA)

  • Right not to be discriminated against for exercising your privacy rights

We do not sell your personal information in the traditional sense, but certain advertising tools may be considered a “sale” or “sharing” under California law. You can contact us at support@nulsi.com to exercise your California rights or to inquire about opt-out mechanisms.

11. Security

We implement reasonable technical and organizational measures to protect your personal data, including:

  • Encryption (where appropriate)

  • Access controls and authentication

  • Secure payment processing through vetted providers

  • Regular monitoring for suspicious activity

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children’s privacy

Our website and products are not intended for children under 16 (or under the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we may have collected data from a child, please contact us at support@nulsi.com, and we will take appropriate steps to delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Changes become effective when posted on our website.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

Nulsi – Privacy Inquiries
Email: support@nulsi.com
[Postal address]

If you’d like, next step I can:

  • adapt this to only EU or only US law, or

  • write matching Terms & Conditions that reference this Privacy Policy and your subscription rules.


Je zei:
make me a terms of use

ChatGPT zei:

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Nice, let’s pair your privacy policy with solid Terms of Use.
Same note as before: this is a template, not legal advice – have a lawyer review + localize (e.g. NL/EU, US, etc.) before publishing.

Terms of Use

Last updated: [DATE]

Welcome to Nulsi (“Nulsi”, “we”, “us”, “our”). These Terms of Use (the “Terms”) govern your access to and use of our website, content, and services, including purchases of our products and subscriptions (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use our Services.

1. Who we are

Nulsi
[Company legal name, e.g. Nulsi B.V.]
[Registered address]
[Company registration number]
Email: support@nulsi.com

2. Eligibility

You may use our Services only if:

  • you are at least the age of majority in your jurisdiction (typically 18+), and

  • you have the legal capacity to enter into a binding contract.

By placing an order, you represent and warrant that you meet these conditions.

3. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Terms.

If you do not agree with the changes, you should stop using the Services and cancel any active subscriptions in accordance with Section 7.

4. Accounts

Some features may require you to create an account or access a subscription portal.

You agree to:

  • provide accurate, current, and complete information,

  • keep your login details secure, and

  • promptly update any information that changes.

You are responsible for all activity that occurs under your account.

5. Orders & Payments

5.1 Pricing & availability

All prices displayed on the website are shown in the currency indicated and include/exclude taxes as specified at checkout (depending on your location). We reserve the right to change prices, correct errors, and discontinue products at any time.

We may refuse or cancel any order if:

  • the product is unavailable,

  • there are errors in pricing or product information, or

  • we suspect fraud or unauthorized activity.

If we cancel an order after payment, we will refund the full amount paid using the original payment method where possible.

5.2 Payment methods

We use third-party payment processors to handle payments securely. By submitting payment information, you authorize us and our payment processors to charge the total order amount (including product price, shipping, taxes, and applicable subscription charges).

We do not store your full payment card details; these are handled by our payment providers.

6. Shipping, Delivery & Risk

We ship to the countries listed on our website. Shipping costs, methods, and estimated delivery times are shown at checkout. Delivery times are estimates only and not guaranteed.

Title and risk of loss for products pass to you upon delivery to the shipping address you provided (or when the carrier marks the shipment as delivered).

You are responsible for any customs duties, import taxes, or other fees imposed by your local authorities, unless otherwise stated.

7. Subscriptions & Auto-Renewal

We may offer subscription plans for recurring deliveries of our products.

7.1 How subscriptions work

When you purchase a subscription:

  • you agree to recurring charges at the interval and price shown at checkout,

  • your subscription will automatically renew until you cancel, pause, or change it, and

  • we will charge your saved payment method prior to each renewal.

You can manage your subscription (pause, skip, change, or cancel future renewals) via your customer portal or by contacting us at support@nulsi.com.

7.2 Price changes

We may change subscription prices from time to time. If we do, we will notify you in advance (e.g. by email). Continued renewals after the price change takes effect constitute your acceptance of the new pricing. If you do not agree, you must cancel before the next renewal date.

7.3 Cancellation

You may cancel your subscription at any time. Cancellation will apply to future renewals only; it will not retroactively cancel or refund orders that have already been processed or shipped.

Some promotional subscription offers may have minimum commitment periods; any such conditions will be clearly presented at sign-up and will apply in addition to these Terms.

8. Returns, Refunds & Replacements

Our returns and refund rules are set out in our Return Policy, which forms part of these Terms and is available on our website.

Where required by law, you may have a statutory right of withdrawal for online purchases within a defined cooling-off period. Details, conditions, and exclusions (for example for opened/used dietary supplements) will be explained in the Return Policy.

If you believe you have received a damaged or incorrect product, please contact us at support@nulsi.com with photos and order details so we can review and, where appropriate, offer a replacement or refund.

9. Product Information & Health Disclaimer

9.1 No medical advice

Our products are dietary supplements, not medicines. All information on our website, packaging, social media, emails, and other communications:

  • is provided for general informational and educational purposes only,

  • is not intended as medical advice, diagnosis, or treatment, and

  • should not replace consultation with a qualified healthcare professional.

Always consult your doctor or other qualified health provider before using any new supplement, especially if you are pregnant, breastfeeding, have a medical condition, take medication, or have specific health concerns (including perimenopause or menopause symptoms).

Never disregard professional medical advice or delay seeking it because of something you have read on our website or in our communications.

9.2 Individual results

Results may vary from person to person. We do not guarantee that any user will experience particular benefits, outcomes, or relief. Testimonials and reviews are individual experiences and do not represent typical results.

9.3 Allergies & suitability

Always read the ingredient list, warnings, and usage instructions on the product label before use. You are responsible for checking that the product is suitable for you and does not contain ingredients you are allergic or sensitive to.

If you experience any adverse reaction, stop using the product immediately and seek medical attention.

10. Promotions, Discount Codes & Loyalty

From time to time we may run promotions, discount codes, loyalty rewards, or other offers.

  • Each promotion is subject to its own specific terms, which may include eligibility, duration, and limitations.

  • Promotions cannot usually be combined unless explicitly allowed.

  • We reserve the right to modify or withdraw any promotion at any time, within the limits of applicable law.

11. Intellectual Property

All content on our website and in our communications, including but not limited to text, logos, graphics, product images, icons, videos, and designs (collectively, the “Content”), is owned by or licensed to Nulsi and is protected by copyright, trademark, and other intellectual property laws.

You may:

  • view, download, and print Content for your personal, non-commercial use only;

You may not, without our prior written consent:

  • reproduce, distribute, modify, copy, sell, or exploit any part of the Services or Content;

  • use our trademarks or trade dress in connection with any product or service that is not ours;

  • remove or alter any copyright, trademark, or proprietary notices.

12. User Content (Reviews & Submissions)

If you submit reviews, comments, photos, testimonials, or other content (“User Content”), you grant Nulsi a non-exclusive, worldwide, royalty-free, perpetual license to:

  • use, reproduce, modify, publish, translate, distribute, and display such User Content in any media, and

  • use your first name, initials, or username in connection with that content (for example, on our website or in marketing materials), in accordance with our Privacy Policy.

You are responsible for your User Content and represent that:

  • you own or have the necessary rights to submit it, and

  • it is not unlawful, defamatory, infringing, harassing, or otherwise objectionable.

We may remove User Content at any time at our sole discretion.

13. Prohibited Uses

You agree not to use the Services:

  • for any unlawful, fraudulent, or abusive purpose;

  • to violate any applicable laws or regulations;

  • to infringe the rights of others;

  • to interfere with or disrupt the security or integrity of the Services;

  • to attempt to gain unauthorized access to any accounts, systems, or networks.

We may suspend or terminate your access to the Services if we reasonably believe you have violated these Terms.

14. Third-Party Links & Services

Our website may contain links to third-party websites, apps, or services that are not owned or controlled by Nulsi (e.g. social media, payment providers). We are not responsible for the content, privacy practices, or terms of those third parties. Accessing them is at your own risk and subject to their own terms and policies.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and all products and Content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • the Services will be uninterrupted, secure, or error-free,

  • any defects will be corrected, or

  • any particular results will be obtained from the use of our products or Services.

Some jurisdictions do not allow limitations on implied warranties, so some of the above may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law:

  • Nulsi, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising out of or related to your use of the Services or products.

  • Our total aggregate liability for any claim arising out of or related to the Services or products shall not exceed the greater of:
    (a) the amount you paid to us for the product or subscription giving rise to the claim; or
    (b) [€100 / $100] (or an equivalent amount in local currency).

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law (for example, for death or personal injury caused by negligence, or for fraud).

17. Indemnification

You agree to indemnify, defend, and hold harmless Nulsi and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • your use of the Services or products,

  • your breach of these Terms, or

  • your violation of any law or third-party rights.

18. Governing Law & Dispute Resolution

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive / non-exclusive jurisdiction of the courts of [City, Country/State], unless mandatory consumer laws give you the right to bring proceedings in your country of residence.

(Ask your lawyer which jurisdiction to specify here based on where Nulsi is legally based and where you mainly sell.)

19. Termination

We may, at our sole discretion and without prior notice, suspend or terminate your access to all or part of the Services if:

  • you violate these Terms,

  • we suspect fraudulent or abusive activity, or

  • we decide to discontinue part or all of the Services.

Upon termination, all provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and dispute resolution) will continue in effect.

20. Contact

If you have questions about these Terms or anything related to our Services, you can contact us at:

Nulsi – Support
Email: support@nulsi.com
[Postal address]

If you’d like, I can now:

  • tailor this to Netherlands/EU consumer law more specifically, or

  • write a short “Returns & Refunds” page that matches these Terms and your subscription model.